FAQs
Q: How long does it take to receive a confirmation after submitting a booking form?
Once you complete a booking or enquiry form, a member of our Little Kingdom Entertainment team will get back to you within 24–48 hours.
Because we personally check availability for every party, confirmation emails and payment acknowledgements are not automated. We really appreciate your patience while we make sure everything is perfect for your event.
Please note: Response times may be slightly slower at weekends while our team are out entertaining at parties and events.
Q: I’ve paid my deposit or remaining balance, but I haven’t received a confirmation email, is everything okay?
Yes, absolutely, there’s no need to worry!
All confirmations are sent manually once we’ve checked entertainer availability and processed your booking on our end. This means confirmation emails are not automatic, even if your payment has gone through.
You can expect your full confirmation within 24–48 hours, and sometimes a little longer over weekends, as our team are usually out at parties and events.
If your payment has been made, your booking is safely in our system, we just need a moment to complete the final checks and send your confirmation email.
If you haven’t heard from us after the above timeframe, please feel free to give us a nudge, we’re always happy to help!
Q: Are you DBS checked?
All of our Kingdom Crew hold DBS checks, although it’s important to note that children’s entertainers are not legally required to be DBS checked, as they are never left alone with children during parties and events.
We choose to obtain DBS checks for our team for additional peace of mind and to maintain the highest level of professionalism and safety.
Q: Do you have insurance?
Yes, we have Public Liability Insurance
Q: Where do you cover?
We currently operate from four locations — Leicestershire, Warwickshire, Derbyshire and Nottinghamshire — which allows us to cover most of the Midlands.
Please note that not all themes or packages are available in every area, as this depends on entertainer availability at each location.
Travel charges or minimum package requirements may apply depending on the postcode, and we’re also happy to travel outside our core areas for an additional travel fee.
Q: Do I have to pay for my booking in full right away?
No! All that’s required is a non-refundable deposit (starting from £50) to secure your booking, then the rest is due anytime up until one week before your booking.
Q: How far in advance do I need to book?
We will always do our best to accommodate your booking, however to save disappointment, we highly recommend booking 3 months in advance.
Q: Should I book a venue for the party or have it at my home?
t’s up to you! Our entertainers will travel to wherever you choose. All we recommend is to consider space and weather.
Q: What time will my entertainer arrive to set up?
If you’ve booked a 2 hour party, your allocated entertainer will arrive anytime between 20 – 30 minutes (depending on theme) to set up. Giving you plenty of time to relax and welcome your guests as they arrive! If you have booked a Mini Visit – 1 Hour package, your entertainer will arrive a few minutes early, already ready, and will give you a call to let you know of their arrival.
Q: Do you provide a speaker and music?
We do! All of our Kingdom Crew are equipped with everything they need, so you can relax.
Q: Do I need to provide any prizes?
No! All of our party packages that include games also include prizes. Taking the stress out of your party planning.
Q: What happens if I need to cancel?
We find that children’s birthday parties very rarely need to be cancelled. Therefore, if a case does arise where you unfortunately must cancel the party, although we unfortunately cannot offer refunds, we are more than happy to discuss making rearrangements. Please see our Terms and Conditions for further details.
Q: I’d like to have my child’s party outside, can you do this?
We are more than happy to provide our services outside, however please take into consideration alternative arrangements should bad weather occur, please see our Terms and Conditions for full details.
Q: Should I also book extra activities, such as a bouncy castle or soft play?
From experience, especially for 2-hour parties, we don’t usually recommend adding extra activities. Things like bouncy castles and soft play can be a big distraction for little ones and can make it harder for us to keep the children fully engaged in the entertainment you’re paying for.
If you do choose to have a bouncy castle, we kindly ask that it is switched off for at least one hour during our entertainment so the children can join in safely and get the most out of the party.
For further information, please see our Terms and Conditions
Q: I want to book a party package with you, but I’m worried it won’t be enough?
Don’t worry! Our highly trained Kingdom Crew Members have a structured programme for every package, ensuring your party is packed with fun, games, music, and activities to keep the children fully engaged for the duration of your booking.
Q: Will I have to do anything on the day?
Absolutely not! Our parties are completely hassle-free. We take care of all the entertainment, so you can relax, enjoy the fun, and mingle with the grown-ups while we keep the children laughing, dancing, and fully entertained.
Q: Will you show up?
Yes, absolutely! Our Kingdom Crew are fully committed to every booking and always arrive on time, ready to make your party magical. You can relax knowing everything is taken care of.
Q: What happens if Little Kingdom have to cancel?
We pride ourselves on reliability and have never had to cancel a party, but in the rare event that one of our Kingdom Crew Members is unwell or unable to attend, we will contact you straight away. We’ll work with you to either offer an alternative theme or date, or provide a full refund, so you won’t be left in the lurch.